Special & non-standard bearings, engineered to your drawing
Get a Quote
☰   Menu Home All Products Special Bearings Non-Standard Bearings Precision Bearings Ball Bearings Roller Bearings Mounted Bearings Linear Motion About Us FAQ Contact
Buyer FAQ

Answers Before You Send a Drawing

Technical, quality and ordering questions from bearing buyers.

Ask Your Question
Ordering

Custom Bearings and Quotations

Can you produce a bearing not in your catalog?
Yes. Send the drawing with dimensions, load and working conditions. We review whether a modified standard or full custom design is appropriate.
What file formats do you accept?
STEP, IGES, DXF, PDF or clear 2D drawings. Sample photos with measurements are enough to start.
Can we verify a prototype before mass production?
Yes. New designs start with prototype parts so you can verify fit and running performance.
Can you review a discontinued or unidentifiable bearing?
Send the old bearing's dimensions, photos of markings and application details. We review from available information.
Technical & Quality

Specifications and Documents

What should our drawing include?
Boundary dimensions with tolerances, load and speed, required accuracy or runout, temperature and medium. Unknown values can be discussed.
What quality documents can we request?
Material test reports and dimensional inspection reports per batch, with batch identification.
How do you protect our drawings?
Drawings are used for quotation and project communication. NDA available on request.
Can you handle special clearance, preload or coatings?
Yes. State the requirement on the drawing or enquiry so it is included in the technical review.
Shipping

Export and After-Sales

Which regions do you ship to?
Europe, Americas, Middle East and Southeast Asia, with export packing and shipping documents.
What if a batch has a quality issue?
Contact us with batch ID and photos/measurements. Batch records help investigate and agree next steps.
Can we arrange video review or pre-shipment inspection?
Contact us before shipment to discuss the required review or inspection arrangement.

Your question not listed?

Write to info@splbearings.com or WhatsApp +86 176 5998 0260.

Ask Your Question
Scroll to Top
Chat with us
Call WhatsApp Get a Quote →